White Glove Appliance Service
Refund Policy
Miami, Florida — Effective Date: July 8, 2026
1. Diagnostic Fee (Non‑Refundable & Mandatory)
Once a White Glove Technician arrives at your service address and begins the diagnostic process, the diagnostic fee becomes non‑refundable and must be paid in full, regardless of whether you proceed with repairs.
This fee covers:
- Technician travel and on‑site assessment
- Diagnostic testing and fault identification
- Preparation of your written estimate (“eQuote”)
The diagnostic fee is not waived, not negotiable, and not refundable under any circumstances.
2. Service Fees & Labor Charges
a. Approved Repairs
If you approve the eQuote and proceed with repairs, all service fees and labor charges are final and non‑refundable once the repair is completed.
b. Declined Repairs
If you decline the eQuote, no repair work will be performed. However, the diagnostic fee remains non‑refundable.
3. Parts Purchases & Prepayments
a. Standard Parts
Parts ordered on your behalf are non‑refundable once the order is submitted to the manufacturer or supplier.
If cancellation is requested before the part ships, a 20% restocking fee may apply depending on supplier policies.
b. Special Order Parts
Special order parts are non‑returnable and non‑refundable under all circumstances.
c. Installed Parts
Once a part has been installed in your appliance:
- It cannot be removed
- It cannot be returned
- It cannot be refunded
If a manufacturer defect is discovered within the part’s warranty period, the part will be replaced at no cost, subject to manufacturer terms.
4. Warranty‑Related Service Calls
If an issue occurs within the 30‑day labor warranty period and is determined to be related to workmanship or a defective part installed by White Glove:
- Labor fees will be waived
- Defective parts will be replaced according to manufacturer warranty
If the issue is unrelated to the original repair, standard service fees apply. Refunds are not issued for warranty‑covered work.
5. Missed Appointments & Access Issues
If a technician arrives at your location and:
- You are not present
- Access to the appliance is not available
- The appliance is not in a safe or serviceable condition
The diagnostic fee will still be charged and is non‑refundable.
6. Service Cancellation Policy
Before Technician Arrival
You may cancel your appointment before the technician arrives at no cost.
After Technician Arrival
Once the technician arrives, the diagnostic fee becomes due and non‑refundable, even if:
- You choose not to proceed
- You cancel on site
- You decline the eQuote
- You request rescheduling
7. No Refunds for Completed Services
Completed repairs, labor charges, and installed parts are not eligible for refunds. White Glove Appliance Service guarantees workmanship through its 30‑day labor warranty but does not provide monetary refunds for completed service work.
8. Contact Us
White Glove Appliance Service
Miami, Florida
Email: service@whitegloveappliance.us
Phone: (305) 555‑0198
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